Softech Digitals
Last Updated: September 2026
Softech Digitals (“Softech Digitals”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit www.softechdigitals.com.np, contact us, request our services, or otherwise interact with Softech Digitals.
By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Softech Digitals
Business Name: Softech Digitals
Registration No.: 13646/126/742/10
PAN No.: 131473599
Registration Authority: Domestic and Small Industries Office
Registered Address: Garuda-06, Rautahat, Madhesh Province, Nepal
Contact Person: Sandip Pandit
Phone: +977-9807175238
Email: info@softechdigitals.com.np
Website: www.softechdigitals.com.np
Softech Digitals is a Nepal-based IT and digital services business providing design, technology, web, software, digital marketing, documentation, subscription-related, and other digital solutions.
2. Information We Collect
Depending on the services you request or your interaction with our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Address or location information provided by you
- Business or organization details
- Service requirements and project information
- Information submitted through contact or inquiry forms
- Documents or files voluntarily provided for a requested service
- Payment or transaction-related information necessary to provide or verify a service
- Communication and correspondence between you and Softech Digitals
- Technical information relating to website usage, where applicable
We only seek information that is reasonably necessary for the relevant purpose.
Under Nepal’s Privacy Act, personal information includes information such as a person’s address, telephone number and email address, and the Act provides protections for electronic communications and electronically held personal information.
3. How We Collect Information
Information may be collected when you:
- Contact us by phone, email, social media, or other communication channels
- Submit an inquiry or contact form
- Request a quotation or service
- Purchase or request a digital product or service
- Provide documents or information required to complete a service
- Communicate with us regarding an existing order or project
- Use our website
We do not intentionally request unnecessary sensitive personal information.
4. How We Use Your Information
We may use information provided by you to:
- Respond to inquiries and requests
- Provide, manage, and deliver requested services
- Prepare quotations, invoices, proposals, or other business documents
- Communicate regarding orders, projects, subscriptions, or services
- Provide technical or customer support
- Process or verify transactions where necessary
- Complete documentation or online service support requested by you
- Maintain appropriate business and transaction records
- Improve our website, services, customer experience, and business operations
- Prevent fraud, misuse, unauthorized activity, or security incidents
- Comply with applicable laws, regulations, legal obligations, or lawful requests
We will not use your personal information for a materially different purpose where applicable law requires your consent or another lawful basis.
5. Customer Documents and Confidential Information
If you provide documents, identification information, business information, account information, project files, or other materials to Softech Digitals for the purpose of obtaining a service, we will treat such information as confidential to the extent reasonably practicable and required by applicable law.
Such information may be accessed or used by authorized persons only when reasonably necessary to:
- Provide the requested service;
- Verify information;
- Complete a transaction or application;
- Communicate with you;
- Maintain necessary business records; or
- Comply with legal requirements.
You should not provide documents or information that are unnecessary for the requested service.
6. Sharing of Information
Softech Digitals does not sell or rent your personal information to third parties for their own marketing purposes.
We may disclose or share information where reasonably necessary:
- To provide a service requested by you;
- With service providers, technology providers, payment providers, hosting providers, or other necessary business partners;
- Where you have authorized or requested such disclosure;
- To comply with applicable laws, regulations, court orders, or lawful government requests;
- To investigate fraud, unauthorized activity, security issues, or misuse of our services;
- To protect the rights, property, safety, and legitimate interests of Softech Digitals, our customers, or others.
Where third-party providers are involved in delivering a service, their own privacy policies and terms may also apply.
7. Payment and Third-Party Services
Some services may involve third-party platforms, software providers, payment systems, hosting providers, communication platforms, or other external services.
Where a transaction or service requires interaction with a third-party provider, information necessary for that transaction may be provided to the relevant provider.
Softech Digitals does not control the privacy practices, security, availability, pricing, policies, or terms of independent third-party services.
Customers should review the applicable terms and privacy policies of those providers where appropriate.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of electronic transmission, internet communication, storage system, or digital platform can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, Softech Digitals does not guarantee absolute security of information transmitted or stored electronically.
9. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing or completing requested services;
- Maintaining business and transaction records;
- Resolving disputes;
- Protecting against fraud or misuse;
- Complying with legal, regulatory, accounting, or other obligations.
When information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise dispose of it where appropriate and reasonably practicable.
10. Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies where implemented.
These technologies may be used to:
- Operate and maintain website functionality;
- Understand website usage;
- Improve website performance;
- Analyze visitor activity;
- Improve user experience.
The specific cookies or analytics services used may change as the website develops.
Where third-party analytics or similar services are used, those providers may process information according to their own policies.
11. Third-Party Links
Our website may contain links to third-party websites, applications, software, social media platforms, or other external services.
These websites are operated independently from Softech Digitals.
We are not responsible for the privacy practices, security, content, policies, or practices of third-party websites. You should review their respective privacy policies before providing personal information.
12. Your Responsibilities
When providing information to Softech Digitals, you are responsible for ensuring that the information you provide is accurate and that you have the necessary authority or permission to provide information belonging to another person, organization, or entity.
You should not knowingly provide false, misleading, unauthorized, or unlawfully obtained information.
13. Communications
If you contact Softech Digitals, we may use the contact information you provide to respond to your inquiry, provide requested services, communicate about an existing transaction, or provide necessary service-related information.
Where applicable, you may request that non-essential promotional communications cease.
14. Children’s Privacy
Our website and services are not intentionally designed to collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us so that we can review and take appropriate action.
15. Legal Compliance
Softech Digitals intends to operate its website and digital services in accordance with applicable laws of Nepal.
This Privacy Policy is intended to operate consistently with applicable privacy, electronic transaction, consumer protection, and other relevant laws and regulations.
Nepal’s Consumer Protection Act, 2075 establishes protections relating to consumers and the provision of goods and services.
Nothing in this Privacy Policy is intended to remove or restrict any right or protection that cannot lawfully be excluded under applicable law.
16. Privacy of Electronic Communications
Softech Digitals respects the confidentiality of customer communications.
We will not intentionally access, disclose, publish, forward, or otherwise make private electronic communications available to unauthorized persons except where authorized by the relevant person, necessary for the requested service, or permitted or required by applicable law.
Nepal’s Privacy Act specifically protects the confidentiality of electronic correspondence and electronically held personal information.
17. Changes to This Privacy Policy
Softech Digitals may update or modify this Privacy Policy from time to time to reflect changes in:
- Our services;
- Website functionality;
- Technology;
- Business practices; or
- Applicable legal or regulatory requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an updated Privacy Policy is published constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
18. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us:
Softech Digitals
Phone: +977-9807175238
Email: info@softechdigitals.com.np
Website: www.softechdigitals.com.np